Lean leaders at the Customer & Logistics Services-North America (CLS-NA) group of Johnson & Johnson Health Care Systems wanted to develop a network of professionals focused on continuous improvement.
By starting small and investing significant time in associates who had specifically expressed an interest in the education leaders were able to spark a grassroots effort. Using APICS certification and lean principles, CLS-NA brought about meaningful, positive effects on the customer experience, operational capabilities, compliance, and the bottom line.
ASCM Members receive full online access to APICS's award-winning publication, APICS Magazine.
Become an ASCM Member today!
Already have an account? Login
If you have questions or concerns, please ASCM Customer Relations at 1-800-444-2742 or +1-773-867-1777 or email firstname.lastname@example.org.