Understand the Structure of SCOR

There are over 250 SCOR metrics that are organized in a hierarchical (and codified) structure from organization level 1 to process level 2 to diagnostic level 3.  The metrics are categorized in five performance attributes: reliability, responsiveness, agility, costs and asset management efficiency. The first three attributes are considered customer-focused; the latter two are internally focused. The strategic challenge for a company is to define, align and prioritize the competitive requirements for each attribute knowing that it will have to choose where it will be best in class and where it is acceptable to perform at an average level.

Table 1 - The SCOR Attributes

Performance Attribute	Definition
Reliability	The ability to perform tasks as expected. Reliability focuses on the predictability of the outcome of a process. Typical metrics for the reliability attribute include: On-time, the right quantity, the right quality.
Responsiveness	The speed at which tasks are performed. The speed at which a supply chain provides products to the customer. Examples include cycle-time metrics.
Agility	The ability to respond to external influences, the ability to respond to marketplace changes to gain or maintain competitive advantage. SCOR Agility metrics include Flexibility and Adaptability.
Costs	The cost of operating the supply chain processes. This includes labor costs, material costs, management and transportation costs. A typical cost metric is Cost of Goods Sold.
Asset Management Efficiency (Assets)	The ability to efficiently utilize assets. Asset management strategies in a supply chain include inventory reduction and in-sourcing vs. outsourcing. Metrics include: Inventory days of supply and capacity utilization.

Table 2 - The SCOR Level-1 Metrics

Performance Attribute	Level-1 Strategic Metric
Reliability	Perfect order fulfillment (RL 1.1)
Responsiveness	Order fulfillment cycle time (RS 1.1)
Agility	Upside supply chain flexibility (AG 1.1) Upside supply chain adaptability (AG 1.2) Downside supply chain adaptability (AG 1.3) Overall value at risk (AG 1.4)
Costs	Total cost to serve (CO 1.001)
Asset Management Efficiency (Assets)	Cash-to-Cash cycle time (AM 1.1) Return on supply chain fixed assets (AM 1.2) Return on working capital (AM 1.3)