Session description

Performance Breakthroughs for Heightened Customer Service

Monday, September 30
4:00 p.m.–5:15 p.m.

Christoph Lenhartz
General Manager EMEA | Pinnacle Strategies

Supply chain and operations management professionals know that customers expect fast and reliable delivery of quality products. This presentation is designed to illustrate the value of rapid analysis and bottleneck improvement teams for achieving these goals. Meant to serve as a short-term intervention that creates results in less than two months, rapid analysis and bottleneck improvement teams work to increase output using existing resources. The speaker will share real-life case studies from various industries to highlight the conditions under which the methodology can be most successful.