Session description

Framing a World-Class Supply Chain at

  Sunday, September 29
1:00 p.m.–2:15 p.m.


Arnaud Deshais, CPIM, CIRM, CSCP
Director of Supply Chain Management 
   At—a retailer of wall art with more than 12 million customers—measuring supply chain performance requires data that represent the customer’s true point of view. Through a real-world case study, this session will provide a simple road map for applying the net promoter score (NPS) in order to engage team members in projects that will delight your customers. The presenter will explain NPS, a customer loyalty metric, and why it represents a unique opportunity to increase visibility, boost credibility, and improve supply chain performance.