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Getting Started with Digital Products

Digital products purchased after 7/31/20 will not show in My Digital Products. If you have not received a link to your digital product purchased after 7/31/20, please contact


My Digital Products is a library where you can access all your digital products. This includes products that you have purchased or that have been assigned to you (others have purchased for you).  It includes a direct link to your digital product(s), your digital product expiration date, complete order details, and access information.

My Digital Products is available to logged in users and can be found under My APICS > My Quick Links. APICS eDownloads are a type of digital product, a secure PDF, that requires user authentication to access.

APICS eDownloads

APICS eDownloads allow you to purchase study materials as secure and protected PDFs. Distribution is controlled, ensuring that there will be no violation of APICS copyrights. After purchasing an eDownload, you may download it and save it to your local computer. Certain eDownloads may also be printed. Please review the individual product descriptions for printing availability. APICS eDownloads are available for purchase by APICS partners, members, and customers.

Getting Started with APICS eDownloads

  • After purchasing an APICS eDownload you will receive an email summary of your order.
  • This email includes a direct link to My Digital Products. Click on this link. You must be logged in to access My Digital Products.
    • To return to My Digital Products, go to and login. Click on My APICS. Select My Quick Links in the top left. Click on My Digital Products.
  • Find the digital product you wish to download.
  • Click the “Access” button
  • Review the license agreement.
    • Before you can download the document, you must read and agree to the terms of the license agreement. Select “Accept” to proceed. If you do not agree, select “Decline." If you are not ready to proceed or are not using the computer that will be used to access the document, select “Cancel” and complete the download process in the future. After selecting an option, click the “Submit” button.
    • Note: You are limited to downloading the APICS eDownload document to two computers only.
  • A confirmation screen will appear. Choose to either view the document online or download the secure PDF file.
  • To view the document online, follow the steps below:
    • Click on the link that says, “You can now view your document online from here”.
    • Authenticate the document by using your APICS username and password.
    • Note: The license agreement limits still apply.
  • To download the secure PDF, follow the steps below:
    • Click on “download your secure PDF”. (Select “Save File” when prompted.)
      • Make sure to download and save the document to your computer. Please do not attempt to open the document in your web browser.
    • Locate the eDownload on your computer. Please make sure you are using the correct program to open the file:
      • eDownloads require Adobe Acrobat Reader or Adobe Acrobat Pro. See detailed system requirements below.
      • Global Object Security settings must not be enabled. See the instructions on changing your security settings in Adobe Acrobat or Adobe Acrobat Reader below. 
    • Open the document in Adobe Acrobat Reader or Adobe Acrobat.
    • Authenticate the document by using your APICS username and password.
    • Click “Login." A confirmation message will appear informing you that your document has been successfully unlocked.
    • Click "Yes” to continue. You should now be able to read and access the document.
    • You may be periodically required to reauthenticate your document.

System requirements

To view APICS eDownloads, you must have Adobe Acrobat Reader or Adobe Acrobat Pro 6.0.1 or higher. For the best experience, we recommend version 8.0 or higher.  Download a free copy of Adobe Reader here. Please use authentic Adobe Acrobat software. We cannot guarantee other PDF reading software will work correctly with these documents.

APICS eDownloads require computers that run Microsoft Windows XP or later, Apple Macintosh OS X, or Linux, and that have sufficient memory and processor resources to open and view complex PDF documents. Please click here to see the Adobe website for additional system specifications.

Please note that we have not tested APICS eDownload documents on every possible combination of hardware and operating system. There may be combinations of these that do not fully support APICS eDownload documents.  

Security Settings

Before opening your new APICS eDownloads document, you must first ensure that your Global Object Security settings are not enabled in Adobe Acrobat.

Instructions for configuring the Global Object Security Policy in Adobe:

  1. Open Adobe Reader.
  2. From the menu bar, select Edit.
  3. Select Preferences from the list.
  4. On the left sidebar, select JavaScript.
  5. Ensure the “Enable global object security policy” option is unchecked.
  6. Click the OK button.
  7. Close Adobe.
  8. Proceed to open your APICS eDownload.

Customer Relations

If you need assistance, contact ASCM Customer Relations at 1-800-444-2742 (United States and Canada only), +1-773-867-1778 (international), or

Please have the following information available: the document name, the order number, your operating system and version of Adobe Acrobat Reader. This information will help the Customer Relations associate to assist you. Note: Your order number is available in My Digital Products under product details (click on “View Details”).

Frequently Asked Questions

Visit our SHOP APICS FAQs page for answers to general questions about Shop APICS.

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