Jonathan Thatcher, CSCP | November/December 2011 | 21 | 6
To conquer certification exams, think like a detective
Reader C.S. writes, “I have taken the Strategic Management of Resources (SMR) exam twice without passing, although I have gotten close to the passing score. My main problem is many questions seem to have two or more right answers. How do I determine the correct one?”
First, it’s important to note that SMR stands apart from the other Certified in Production and Inventory Management (CPIM) exams as it is a synthesis exam,demanding the ability to integrate all concepts in CPIM. Mastery-level certification exams require knowing not only what is right, but what is wrong and why. This is especially critical in the SMR exam, because strategic analysis takes a big-picture perspective. It examines what is present, what is hidden or missing, and the role of cause and effect in decision making—specifi cally with regards to facilities, the sup ply chain, information technology, and organizational design.
Once you complete the SMR course work and have read the associated sources and references, it may seem there is nothing more to learn. But put on your detective’s hat and perform the following steps to see what you might have missed.
Master the terms and definitions. This means more than simple memori zation. Know the distinctions between definitions, why those distinctions exist, and the situations that require those distinctions. A good way to tell if you’ve reached this level is by explaining the terms and definitions to a novice. Can you convey the nuances in simple language and explain why they exist?
Put learning into practice. Support your study with hands-on activities. For SMR, this means case studies, simulations, and game theory. The MIT Forum for Supply Chain Innovation offers a free, online “Beer Game” to help with supply chain game theory.
Replay the challenges that you or your organization faced. Draw on your professional experience to make connections to the material. What strategies were in effect at the time? Did they work well? Did execu tion of strategy occur as planned? What would you change and why? Also, play the role of consultant, treat ing your challenges as the customer. Can you solve all the problems with the ability of a skilled consultant?
Find and read strategy manage ment articles—in particular, those that bring up weaknesses or flaws in com mon business practice. Find areas to incorporate your study knowledge. Is the article missing content that SMR demands? Where is the article right or wrong? See http://blogs.hbr.org/ hmu/2009/03/four-fatal-flaws-of- strategic.html for a good example of an article to begin your exploration.
Strategic thought can be likened to creating a story of processes, decisions, outcomes, and cause and effect. If strategy seeks a specific outcome, and that outcome occurs, what will the environment look like then? You also must question the basis of your assumptions. If you cannot make a clear connection to a topic in the exam content manual, you may need to approach the question from a different angle. Sharpen your exception logic
If you were writing mastery-level exam questions and answers, how would you write the incorrect choices? Use methods such as the following:
- “That would be correct, except for …”
- “It’s almost right, but the problem is …”
- “This doesn’t work as intended because …”
- “This looks complete, but it’s missing …”
- “It’s on its way to being correct, but …”
During the exam, stay within the scope of each question and answer choice. Avoid forcing unsupported external presumptions into the question. Use exception logic to identify the property in the single best answer. For example, maybe the right answer is more consis- tent in its best practices approach. Or it may require dependencies that rule out less-than-best practices.
The SMR exam rewards actual experi ence and hands-on practice that simulates experience. The exam demands the ability to attentively grasp each question in itsentire scope and apply exception logic to each answer choice. Only the right answer will survive the power of superior logic.
Jonathan Thatcher, CSCP, is director of research for the APICS professional development division. He may be contacted at email@example.com.