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APICS Webinar Archive

APICS offers its members free or discounted access to a selection of recorded APICS Webinars. These sessions enable you to connect with industry experts for specialized topic-focused education. Each 60-minute event features an educational discussion, case studies, and a Q&A session.

APICS Webinars On Demand cover operations management subjects such as accounting, e-business, forecasting, inventory, lean, management, six sigma, supply chain, theory of constraints (TOC), available to APICS members free of charge or at a discount. Begin exploring one of your APICS member benefits today!

Watch archived APICS online events now on APICS's YouTube channel.

APICS Extra Live: Ease Customer Effort with an Enhanced Omnichannel Experience

Presented by:
Annette Franz
CEO and Founder
CX Journey Inc.

Date: August 17, 2017
Time: 1:00 p.m. Central

Attend this APICS Extra Live webinar to learn more about omnichannel from “Customer Experience” department author Annette Franz. Participants will gain

  • a clear understanding of omnichannel and why it’s such a hot topic for today’s consumers
  • insight into how omnichannel affects customer experiences with your business and brand
  • the two essential steps every company should take to deliver a seamless omnichannel experience.

APICS Extra Live is available to APICS members only. Members, please click here to log in and be transferred to the webinar recording.