The first and last names on the primary and secondary identifications presented at the test center must match the first and last names identified on the exam registration in order to receive admittance to test. If you do not bring the required IDs on exam day or the name you register with does not match your IDs, you will be denied admission to the examination and will forfeit the exam fees.
APICS membership, products, exam credits, and ATT examination fees are non-refundable and non-transferable. If a candidate fraudulently disputes credit card or payment charges, APICS may require the candidate to pay any costs it incurred, as a result of the fraudulent dispute, and shall ban the candidate from electronic payment options in the future. In order to purchase APICS products in the future, the candidate must contact APICS directly to coordinate an APICS-approved payment option, including but not limited to, cashier’s check or money order.
Cancellation and rescheduling fees as noted in the examination procedures bulletins apply. Testing is monitored through the use of one or more of the following: a viewing window, a video monitor, or a sound-monitoring device in the room. Testing sessions may be photographed or videotaped to ensure the integrity of the APICS certification process.
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If you have questions or concerns, please APICS Customer Service at 1-800-444-2742 or +1-773-867-1777 or email firstname.lastname@example.org.