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APICS Operations Management Body of Knowledge Framework, Third Edition

Emerging Operations Technologies

Emerging operations technologies change the way businesses operate. The rate of change continues to increase, creating new opportunities while simultaneously threatening existing operational methodologies.

9.1 Web collaboration/e-business

The nearly universal access to internet technology has changed the business world. The speed, simplicity, and low cost of entry into the internet marketplace impacts how businesses and individuals interact.

9.1.1 Business-to-business (B2B) commerce

B2B commerce is business conducted over the internet between businesses. Through this kind of connectivity, businesses can become tightly linked due to information sharing, enabling them to reduce costs, improve quality, reduce delivery lead time, and improve due-date performance.

9.1.2 Business-to-consumer (B2C) sales

B2C sales are transactions conducted largely over the internet between businesses and consumers. This includes traditional brick-and-mortar companies that also offer products online, as well as businesses that perform exclusively electronically.