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Preface and Acknowledgments
1.1 Purpose of the APICS OMBOK Framework
1.2 Organization of the APICS OMBOK Framework
1.3 Overview of APICS certification
1.4 Relevance of operations management
2.1 Operations strategy
2.2 Supply chain strategy
2.4 Operations management links to other functional areas
2.5 Product and service design
2.6 Strategic capacity
2.7 Project management strategic uses
3.1 Responsiveness, agility, and efficiency
3.2 Supply chain visibility, synchronization, and bullwhip minimization
3.3 Risk management
3.4 Locating facilities
3.8 International regulations
3.9 Strategic sourcing
3.10 Customer relationship management (CRM)
3.11 Lean management
4.1 Process mapping
4.2 Manufacturing process environments
4.3 Service processes
Planning and Control
5.1 Enterprise resources planning (ERP)
5.3 Master planning
5.4 Demand management and forecasting
5.5 Sales and operations planning (S&OP)
5.6 Material requirements planning (MRP)
5.7 Distribution requirements planning (DRP)
5.8 Inventory management
5.9 Inventory models
5.10 Vendor-managed inventory (VMI)
5.11 Collaborative planning, forecasting, and replenishment (CPFR)
6.2 Standard time
6.3 Scheduling techniques
6.4 Master production schedule (MPS)
6.6 Queuing and simulation
6.7 Theory of constraints (TOC)
6.8 Service scheduling (days on/days off)
6.9 Advanced planning and scheduling (APS)
6.10 Production activity control (PAC)
6.11 Manufacturing execution systems management
7.1 Project organization and leadership
7.2 Planning processes
7.3 Project metrics
Advanced Manufacturing and Service Technology
8.1 Information technology
8.2 Automated manufacturing
8.3 Advanced service systems
Emerging Operations Technologies
9.1 Web collaboration/e-business
9.2 Warehouse management systems (WMS)
9.3 Virtual team collaboration
9.4 Rapid prototyping
Appendix I: Relevancy by Industry (Non-Manufacturing)
Appendix II: Relevancy by Job Title Index