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ASCM CEO Abe Eshkenazi, CSCP, CPA, CAE, offers his viewpoint on supply chain and the latest ASCM news.
Letters to the readers SCM Now magazine from Editor-in-Chief Elizabeth Rennie and other members of the editorial staff.
The official ASCM blog features insights, analyses and ideas from experts and ASCM leaders to help advance supply chains.
Each week, ASCM CEO Abe Eshkenazi, CSCP, CPA, CAE, offers insights into global news and shares his exclusive commentary connecting current events with supply chain topics.
Subscribe to this weekly e-newsletter.
ASCM research cuts through the clutter and brings you critical ideas and innovations in supply chain management, best practices, how-to steps, and practical advice that give you and your organization a competitive advantage.
“Supply Chain Management: Beyond the Horizon” is an industry-focused initiative with research and educational components. The research was conducted by Michigan State University in conjunction with APICS.
Transportation Journal is an ASCM academic journal devoted to presenting new knowledge about the supply chain, logistics and transportation fields.
APICS, through a partnership with The Manufacturing Institute, explores how manufacturing and supply chain can attract, retain and advance women.
Most popular apics authors
When bidding on a shipment or looking to add more companies to your client roster, the more you know about a prospect’s needs, goals and challenges, the better your chance of securing the contract. Here are 12 questions you should ask – and why – when speaking with a new prospect.......Read More
Is your organization suffering from silo-itis? Although this may seem like an ailment from which only employees suffer, silos absolutely affect your customers as well. When an organization is siloed, key information goes unshared, cross-functional processes and communications are a mess, and employees throughout the organization can’t focus together on executing the Customer Relationships Team strategy. ......Read More
Millennial purchasing power is staggering, and the segment’s ability to influence product success is unlike anything businesses have seen before. Understanding how millennials think is critical especially if you can gather this essential insight before launching a new product or service.......Read More
A properly conducted exercise using QFD enables businesses to determine the degree of product customization required, the necessary lead time, feature and function combinations, the degree of integration and other differentiators needed, and more key information about potential products and services......Read More
Employee empowerment is one of those phrases that tends to make people groan, but it is absolutely not just another bit of business lingo. Empowerment is a key concept to both reducing effort and increasing engagement. After all, when people feel empowered, they are in charge of optimizing their own work processes and connecting with and contributing to business objectives.......Read More
Companies often worry about whether it is easy enough for a customer to buy a product, resolve an issue, find an answer, or complete a related task. ......Read More
I’m teaching two classes in supply chain management this semester— one graduate and one undergraduate. My students and I have been discussing how supply chain can make the key difference in how a company performs. During these dialogues, it gradually dawned on me that I was seeing supply chain in a different light. In particular, I was starting to better understand how it all fits together and how we industry professionals set strategic goals that enable our organizations to make products that meet requirements and delight customers.......Read More
Lean is an everyday term in the supply chain management realm. According to the APICS Dictionary, lean describes production that “emphasizes the minimization of the amount of all the resources (including time) used in the various activities of the enterprise.” I, however, am not a supply chain manager, and before now, I understood only the basics of lean. But I recently became interested in learning more.......Read More
My last couple of semesters teaching at California State University, Fullerton were very interesting, to say the least. During class discussions, it became quite clear to me that young people are putting some very specific demands on today’s companies. Put simply, they want products the way they want them. Said another way, they want to customize products and services to meet their specific desires and needs—and they want their items immediately and at a reasonable price.......Read More
We’re in business for our customers, right? And yet all the time we see dismal statistics about companies failing to focus on the Customer Relationships Team. ......Read More
If you alleviate customer effort, you positively affect the overall Customer Relationships Team in a big way. Improving omnichannel offerings is one way (albeit a hefty undertaking) to accomplish this objective. Most professionals only think about phone, web, social media, email, in store, in person, and the like when working on the omnichannel experience. ......Read More
My students at California State University, Fullerton recently asked me why certain companies do well, others survive, and others die. As many of them endeavor to enter the workforce, these young people are quite interested to know what to look for when researching potential employers. Here is what I told them are the keys to corporate success.......Read More
There comes a time when every company must adapt or die. That may be a pretty melodramatic statement, but it’s also a necessary eye-opener.......Read More
I always say, “You can’t transform something you don’t understand.” That’s why mapping the customer journey is such an important part of Customer Relationships Team transformation. Maps help you understand. ......Read More
One of the biggest mistakes I see businesses make as they try to enhance their customer focus is failing to distinguish between Customer Relationships Team and Customer Relations. Using these two terms interchangeably causes confusion for employees, in the marketplace, among customers, and throughout the business as a whole.......Read More
As I write this “Lean Culture,” I’m on a mission to mentally recover from my struggles to repair a refrigerator that went on the fritz almost five months ago. Recounting the full story would take up this entire magazine. Instead, I offer the abridged version.......Read More
There’s a commonly held notion that focusing on the Customer Relationships Team is not as important for business-to-business (B2B) companies as it is for those that are business to customer (B2C) in nature. The reasoning behind that concept is that the B2B experience can’t be affected—or that it doesn’t matter as much— because B2B is just a different beast. ......Read More
APICS magazine Managing Editor Elizabeth Rennie recently read Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies and then had the opportunity to interview author Robert G. Thompson. Here, they discuss his strategies, lessons, and real-world examples on creating loyalty and delighting customers and partners.......Read More
In the world of supply chain management, three overarching metrics drive business performance: inventory, cost, and service. These concepts are in a state of perpetual pressure as functional teams vie for limited resources, pursuing targets that often are at odds with one another. ......Read More
Business leaders must identify new and creative ways to maintain and advance customer bases in this exceedingly competitive marketplace. An effective approach to the total Customer Relationships Team can deliver sustainable value to consumers and organizations.
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