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Johnson & Johnson Health Care Systems Enhances Their Lean Program With APICS

17-2688 Johnson and Johnson Case Study Digital Assets_542x355
Johnson & Johnson Customer Success Story

Lean leaders at the Customer & Logistics Services-North America (CLS-NA) group of Johnson & Johnson Health Care Systems wanted to develop a network of professionals focused on continuous improvement.

By starting small and investing significant time in associates who had specifically expressed an interest in the education leaders were able to spark a grassroots effort. Using APICS certification and lean principles, CLS-NA brought about meaningful, positive effects on the customer experience, operational capabilities, compliance, and the bottom line.

Notice

The Pearson VUE Hub will be down at 5 pm CST October 20 until 2 am CST October 21. Exams cannot be scheduled during this time. Please contact Pearson VUE at 866-583-8949 or www.pearsonvue.com/apics/contact with questions.
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