Lean leaders at the Customer & Logistics Services-North America (CLS-NA) group of Johnson & Johnson Health Care Systems wanted to develop a network of professionals focused on continuous improvement.
By starting small and investing significant time in associates who had specifically expressed an interest in the education leaders were able to spark a grassroots effort. Using APICS certification and lean principles, CLS-NA brought about meaningful, positive effects on the customer experience, operational capabilities, compliance, and the bottom line.
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