The ExpressPoint leadership team knows that collaboration, continuous improvement, and ease of doing business are essential to delighting their customers. To deliver on key business goals, the company recognized that they needed to strategically analyze and optimize the supply chain.
A three-year strategy was devised to drive phased changes, balancing industry cost, service, quality, and reporting standards. The Supply Chain Operations Reference (SCOR) model was selected to drive this effort and would enhance the understanding of the end-to-end supply chain and its segments. From this, a clear sales and operations plan could be implemented, resulting in a more flexible and responsive supply chain, refined metrics for great visibility and ultimately, reduced cost to serve the customer.