Effective September 30, 2018
This website is not intended for children and we do not knowingly collect data relating to children.
You have the right to make a complaint at any time to EU supervisory authorities for data protection issues (https://edps.europa.eu/data-protection/our-role-supervisor/complaints_en). We would, however, appreciate the chance to deal with your concerns before you approach such authorities so please contact us in the first instance.
When you engage in activities such as create a website user profile on our website, create an APICS ID, sign up to receive an APICS publication, register to become a member, register for an APICS certification course, register for an APICS certification test, register for an APICS Conference or other event hosted by APICS, shop on our website, or otherwise use the APICS website, APICS may gather your personally identifiable information (“Personal Information”).
Your Personal Information may include, but is not limited to, your name, address, phone number, email address, birthdate, electronic signature, personal identification numbers, IP addresses, mobile device identifiers, geo-location, or any other personally identifying data collected from you by APICS or its authorized agents.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.
APICS takes the security of your Personal Information very seriously. When your Personal Information is stored by APICS, we use reasonable and appropriate measures to protect it from loss, misuse and unauthorized access, disclosure, alteration and destruction. Unfortunately, data transmission over public networks cannot be guaranteed to be one hundred percent secure. While APICS will use all reasonable means to protect your Personal Information, APICS cannot guarantee the security of your transmissions of such Personal Information, and you use the APICS website at your own risk. If you suspect your Personal Information has been compromised, please notify APICS Customer Service using the contact information provided below.
When you create an APICS ID, we may use information collected from technologies such as cookies, web beacons, and page tags, as described herein, to improve your experience of our website. For example, by saving information concerning the pages you visit and products you purchase, we will be able to provide you with information on other APICS goods and services that may be of interest to you. Furthermore, by creating an account with APICS, there is a possibility of receiving content from third parties through APICS, as discussed under Section 5.5, below.
APICS has entered into agreements with certain third parties with geographical affinity (“Local Partners”) with APICS ID holders in order to permit such Local Partners to provide APICS ID holders with benefits related to their affiliation with APICS at a local or regional level. APICS may share personal information with such Local Partners, and those Local Partners may share personal information with APICS in order to provide local and regional benefits to APICS ID holders. Furthermore, when such a Local Partner shares personal information with APICS in this way, an APICS ID will be created with that information, for use by the user whose information was used for that account.
In creating an APICS ID, and as a condition of having an APICS ID, you expressly consent to APICS’ use of your Personal Information and non-personally identifiable information as described in this section. Moreover, in using an APICS ID you expressly acknowledge and agree to our collection and use of such information as described in this section.
You can opt-out of the use of your Personal Information as described in this section by deleting your APICS ID. To delete your APICS ID, please contact APICS Customer Service using the contact information provided below.
APICS may use your Personal Information to provide services to you upon your request. Such services may include sending you newsletters and publications, responding to your questions and comments, communicating with you concerning your purchases on the APICS website, emailing you updates concerning APICS products and services, and personalizing your visits to APICS website.
You may opt-out of the use of your Personal Information as described in this Section by contacting APICS Customer Service using the contact information provided below.
APICS conducts Certification training and Certification testing (together “Certification Programs”) and permits registration for the certification programs on its website. APICS Certification Verification Tool (“CVT”) is an integral part of APICS Certification Programs. Through APICS’ CVT, third parties may request information related to an individual’s Certification status, in order to verify any APICS certifications resulting from its Certification Programs. Such third parties may include natural persons or business entities. APICS may provide information related to your Certification status (“Certification Information”) to such third parties upon request. Certification Information may include, but is not limited to, your full name, your city and state of residence, any certification(s) if applicable, certification date(s), certification expiration date(s), and any certification status, if applicable. The CVT component of APICS Certification Programs is intended to safeguard the general public and ensure reliability and continuity in the supply chain industry by providing confirmation of certifications for qualified individuals successfully completing APICS Certification Programs.
In applying for APICS Certification Programs and as a condition for receiving certification through one of APICS Certification Programs, you expressly agree and consent (opt-in) to APICS disclosure of Certification Information to third parties through the CVT. You further understand and expressly agree that the CVT is an integral part of APICS’ Certification Programs and that receipt of any APICS certification, and continued good-standing in the Certification Program is conditioned upon your agreement to such disclosure.
APICS may also share your Personal Information with other APICS offices or APICS subsidiaries in the country in which you reside and in other countries.
In addition to the other disclosures stated herein, APICS may share your information in the following ways:
We have set out below, in a table format, a summary of the ways we plan to use your personal information, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal information for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal information where more than one ground has been set out in the table below.
Type of data
Lawful basis for processing including basis of legitimate interest
To register you as a new customer or member.
Performance of a contract with you
To register you for APICS events, conferences and programs.
(d) Marketing and Communications
a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include:
(b) Asking you to leave a review or take a survey
(c) Managing APICS member services.
(d) Administering, maintaining monitoring, and managing APICS certifications, and related examinations and programs.
To enable you to partake in a prize draw, competition or complete a survey
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you
(f) Marketing and Communications
Necessary for our legitimate interests (to develop our products/services and grow our business)
APICS will regularly self-assess its compliance with all applicable law regarding Personal Information that is received from the EU. APICS statement on verification and related self-assessment procedures is available to you upon request.
APICS makes readily available independent recourse mechanisms by which your complaints and disputes are investigated and expeditiously resolved at no cost you. Please direct any inquiries or complaints regarding our compliance to the point of contact listed in the “Contact Us” section below. If we do not resolve your complaint within 45 days, you may submit your complaint free of charge to JAMS using this link: https://www.jamsadr.com/eu-us-privacy-shield. APICS has designated JAMS, an alternative dispute resolution provider in the United States. The JAMS dispute resolution process shall be conducted in English. A binding arbitration option will also be made available to you at your request if you qualify for such option, in order to address your complaints not resolved by any other means.
APICS Customer Service
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If you have questions or concerns, please APICS Customer Service at 1-800-444-2742 or +1-773-867-1777 or email email@example.com.