Shop APICS FAQs

Shop APICS FAQs

Shop APICS FAQ | e-Download FAQ Instructions | Getting Started with APICS e-Downloads


Shop APICS FAQ

If you can't find an answer to your Shop APICS question after reviewing the FAQ below, email APICS Customer Service at service@apics.org.

Finding Products and Placing Ordering
Shipping and Delivery
Return Policy
Refund Policy

Finding Products and Placing Order

How do I find a product?

Select “Shop APICS” from the navigation at the top of the page. On this page, there is a search bar where you can find the product you’re looking for by entering the topic, title, keyword, or stock number. In addition to the search feature, you can also use the Featured Product link located under the “Shop APICS Links” at the top right of the page. Entering the word CPIM will display all items with titles and descriptions that contain the word “CPIM.” To decrease the total number of items in your search, try using a more comprehensive description, for example “CPIM Participant Workbook.”

How do I add items to my shopping cart?

Click the link of the item you want to add to your Shopping Cart. The selected item is displayed with the product description and cost. Enter the quantity and click "Add to My Cart." The Shopping Cart will keep a running tally of all merchandise selected for purchase. You can view the Cart anytime by clicking the "View My Cart.” You can add, adjust, or delete merchandise as needed.

Can an order be saved for completion at a later time?

Any items added to the shopping cart can be saved by clicking “View My Cart” and then selecting “Save Cart.” You must be logged in to save your cart; there will be an option to log in at this time if you aren’t logged in already. Your saved cart can be given a name and description and you are able to save more than one cart. This feature is especially useful for creating a list of products you’ll need as part of your study plan for APICS CPIM or for gathering together resources for an upcoming class.

How do I place an order?

  • Once you've found the items you would like to purchase, click on the "Add to My Cart" button, the "View My Cart" button, and the “Check Out” button.
  • Follow the instructions on each page.
  • If you have not created an account on the site, you may do so when submitting your first order.
  • If you've purchased from the site before, just enter your username and password, then proceed with your order.

What happens when chapters order?

When a chapter orders products with its chapter credit, the order is treated as paid, similar to paying with a check or credit card. This has always been the case, and the process is not changing.

Will I receive an automatic notification once the product is shipped?

Yes, an email will be sent to you with your tracking information once tracking information is available. If you have not updated your email address with APICS, please contact APICS Customer Service at 1-800-444-2742 or service@apics.org.

What happens if I receive an incorrect item in the shipment?

Please contact APICS Customer Service at 1-800-444-2742 or service@apics.org for assistance.

What does two business days from receipt of payment mean?

In some cases, we do have members who call to place an order and want to mail a check to APICS. In this situation, we take the order, but the order is not passed on for fulfillment until we receive the check. Again, this has always been the case, and the process is not changing.

When will the orders placed on weekends and holidays be processed?

Orders placed over the weekend are not submitted to our fulfillment or shipping partner until Monday morning (unless Monday is a holiday), so additional processing time is necessary for these types of shipments. No orders submitted over the weekend are viewed until Monday morning.

Can I expedite my order?

Due to the order volumes, we are unable to honor requests for expedited orders.

Can I place an order and have it shipped out the same day?

All orders are shipped within 48 hours from the time the order was placed. If you are in need of further assistance, please call APICS Customer Service at 1-800-444-2742.

How can I provide delivery instructions?

The instructions should provide a clear address for deliveries and a phone number in case delivery problems arise.

Other than online ordering, how can I place an order?

Call APICS Customer Service at 1-800-444-2742 or +1-773-867-1777 to place your order over the phone; fax your order through the APICS secure fax line at +1-773-639-3001; or mail it to APICS, PO Box 4050, Carol Stream, IL 60197-4050.

Do you have volume discounts?

Yes, volume discounts are available to members. Discounts begin at 25+ quantity of the same product.

Do you have an order form I can print out?

Yes, you can download an order form at APICS.org or call APICS Customer Service at 1-800-444-2742 and request one be sent to you.

Can I modify my order?

Once the order is placed, you cannot modify your order. No changes can be made to the delivery address, the items ordered, the quantity of the items ordered, the payment information, or the type of delivery after the order is placed. APICS strives to meet customer demands for prompt service and delivery. To facilitate this goal, APICS processes orders throughout the day. There is no way to cancel or modify an order once it has entered the fulfillment process. 

Can I cancel my order once it is placed?

No, once the order has been placed and finalized by APICS staff, changes cannot be made to your order. If the order is incorrect, a new order must be placed, and you must return the previous order. When the order is returned, APICS will credit your account.

Can I cancel the order at the door?

No. You remain responsible for the materials ordered and no credit or refund will be given until after returns are received and inspected.

What forms of payment do you accept?

APICS accepts Visa, MasterCard, Discover, American Express, and PayPal for online orders. APICS also accepts wire transfers and checks if the orders are placed by mail or fax.

What if an item I want is backordered?

We strive to maintain adequate safety stock levels. However, occasionally we may run low or out of a particular item. Inventory status for each item is shown on the detailed item description pages. You may proceed with your order even if we don't have enough on hand to fulfill your order right away. We automatically ship backordered items as they become available.

Does APICS charge sales tax?

APICS charges sales tax according to federal guidelines.

How do we know what the customs duties and charges will be?

APICS recommends you check with your local customs office because customs charges vary between countries.
What is your privacy policy?

APICS does not share your financial information.

Is my financial information safe?

Yes, APICS uses a secure line for all transactions, including faxes if you fax your order to APICS.

Shipping and Delivery

What carriers are used for shipping?

APICS uses United Parcel Service (UPS) and Federal Express (FedEx) in the United States and Canada. FedEx is used internationally, and select local carriers are used for shipping in Mexico.

What if I want to use my own shipping carrier?

No, you may not use your own carrier.

When will my order ship?

Orders are processed for shipment within two business days of placement excluding weekends and holidays.

How long does delivery take?

All orders are processed for shipment within two business days, and delivery after processing is within 7–10 business days domestically and 11–14 days internationally for standard shipping. Standard shipping charges will apply. Faster delivery incurs premium pricing. For example, orders placed Monday are processed by Wednesday to ship out that night.

How is the cost of shipping calculated?

APICS shipping and handling rates vary, depending upon total weight and size of the order, order destination, and preferred shipping method. If ordering through APICS Customer Service, the sales associates will provide the shipping and handling charges before placing your order. If you are ordering through APICS.org, simply place all desired items into the cart and proceed to checkout. Complete the "Shipping Details" page, select your desired shipping method, and view the order summery in the upper right side of the page. The order summery shows you the total price for your order, including estimated shipping and handling charges.

What happens if I put the wrong "ship to" address?

Once the order is processed, it cannot be modified. You will need to place another order, and a credit will be issued once the incorrect order has been returned to APICS and its condition confirmed.

Will you ship to a location other than my billing address?

Yes, the "ship to" address can be different than the "bill to" address. However, we do not ship to PO boxes and the "ship to" address must include a telephone number.

What countries do you ship to?

APICS ships globally. A phone number is required for all international shipments. An exact delivery address is also required. APICS does not ship to PO boxes. Overnight delivery service is not available to foreign countries. APICS has no control over delays in international shipments. Customs may retain control over when to release the shipment.

What are your shipping rates for international orders?

International orders are shipped via air. Customs charges and delivery schedules may vary. APICS has no control over the charges assessed by individual customs offices. Customs charges and any other fees incurred through customs are the responsibility of the customer and will be billed directly from customs. APICS has the right to bill the customer for any unpaid charges APICS receives from customs for the order. These charges are usually duty charges, import taxes, and brokerage fees. Charges may vary by country.

Is there Saturday and Sunday delivery?

No, there is no delivery on Saturday, Sunday, or holiday.

Once the order is shipped, can I reroute the order to another destination?

No, once the order is shipped, it cannot be rerouted to another destination. You are strongly encouraged to review your shipping address before finalizing your order.

"Most orders are processed and shipped within two business days upon receipt of full payment." What does "most" mean?

In cases where an item may be back ordered, we are unable to ship that item in our normal processing time. APICS or our fulfillment partner, Gilmore Global, will communicate any delays in shipping to the member or customer.

What do I do if I receive a damaged shipment or if I have a complaint about my order?

You may contact APICS Customer Service at 1-800-444-2742 or service@apics.org. APICS is not responsible for items damaged during shipping. Upon receipt of the damaged materials, you must notify APICS Customer Service.

Can I change the delivery method of an order?

No, APICS strives to provide the most efficient method of delivery to ensure that you get what you ordered in a timely manner.

Can I stop the delivery of an order?

APICS cannot stop delivery once an order has been processed for shipping. You may return the order to us within 30 days of the shipment date listed on your packing slip to receive credit for your order.

How do I track an order?

There are two ways to track an order:

  • You must first login to APICS.org by clicking the log in button at the top of any page. If you are already logged into APICS.org, click the "My APICS" tab at the top of the webpage to access your account information. By clicking "Order History," you can access your tracking information and track a package by contacting the carrier.
  • You will also receive your tracking information in an automatic shipping notification emailed to you after your order ships.

For US and Canadian orders: www.UPS.com or 1-800-PICK-UPS (742-5877); www.FedEx.com or 1-800-GoFedEx (463-3339).
For International orders: www.FedEx.com or 1-800-GoFedEx (463-3339).
For Mexican orders: www.estafeta.com or 01-800-ESTAFETA (37823382).

Return Policy

What is the APICS return policy?

If you are not satisfied with your order, you may return materials to the APICS distribution center within 30 days for a refund.
  • Returned materials must be in salable condition.
  • DVDs, CDs, and software must be in the original packaging with accessories.
  • DVDs, CDs, and software must be unopened unless defective, which is subject to inspection.
  • Ship all returns via a traceable carrier method.
  • Enclose a copy of the packing slip to ensure proper and timely credit for returns.
  • Wrap the return package securely.

Please note:

  • For credit card purchases, your original credit card will be credited.
  • For other forms of payment, a check will be issued within four weeks after confirmation of receipt of the product.
  • Online courses are not returnable and nonrefundable.
  • There are no refunds for clearance items.
  • Return postage is the customer's responsibility unless it is due to an error by APICS or its distributor.
  • Insufficient postage will be deducted from the refund or credit.
  • CODs are not accepted.
  • Shipping and handling charges are not refundable.
  • Packages shipped to, but not received by APICS, will not be credited; therefore, we recommend you insure your package.
  • We strongly recommend you ship your package via a traceable carrier method such as UPS or FedEx.
  • APICS cannot provide credit for any item lost or damaged during return shipping.
  • Credit or refunds will be issued after returns are received and inspected.

Send all returns to the following address:
APICS Return
Gilmore Global
101 Southcenter Court, Suite 100E
Morrisville, NC 27560 USA

Who will pay for return shipping?

Shipping charges are the responsibility of the customer. APICS does not accept CODs and postage due will be deducted from the refund or credit amount.

Who will pay for return shipping if the error is made by APICS or its distributor?

Shipping charges will be the responsibility of APICS or its distributor in cases where the error is on our part. Please contact APICS Customer Service at 1-800-444-2742 to arrange returns.

Will customers be notified when a return is received?

Yes, customers are notified after APICS has confirmed that the product has been received.

When can I expect my refund to arrive?

Expect your refund within four weeks after confirmation of receipt and inspection of product.

What is the return policy for orders placed through an international associate (IA) or authorized educational provider (AEP)?

Customers purchasing from an IA or AEP must consult that IA or AEP from which they purchased the items.

Can I cancel or modify my order?

APICS strives to meet customer demands for prompt service and delivery. To facilitate this goal, APICS processes orders throughout the day. There is no way to cancel or modify an order once it has entered the fulfillment process.

Can I change the product after I've submitted an order?

No, when an order has been submitted for processing, any product changes must be made by placing a new order.

Can I change the delivery method of an order?

No, APICS strives to provide the most efficient method of delivery to ensure that you get what you ordered in a timely manner.

Can I change the address of an order after it has been submitted?

No, once the order is submitted no changes can be made to the address of the order.

Can I stop the delivery of an order?

APICS cannot stop delivery once an order has been processed for shipping. You may return the order to APICS within 30 days of the shipment date listed on your packing slip to receive credit for your order.

Is there a restocking fee?

Yes, a $15 per box restocking fee is assessed for all return orders.

Are we expected to pay for the extra shipping costs incurred due to returning an incorrect shipment?

If the error is made by APICS or its distributor, you will not have to pay shipping. Just contact APICS Customer Service to make arrangements for package pickup.

Who pays for return shipments?

You are responsible for all return shipping fees unless it is due to an error on the part of APICS or its distributor.

Refund Policy

What is your refund policy?

For credit card purchases, your original credit card is credited. For other forms of payment, a check is issued within four weeks after confirmation of receipt of the product. Online courses are not returnable and nonrefundable. There are no refunds for clearance items. Return postage is the customers’ responsibility unless it is due to an error by APICS or its distributor. Insufficient postage will be deducted from the refund or credit. CODs will not be accepted. Shipping and handling charges are not refundable. Packages shipped to, but not received by APICS, will not be credited; therefore, APICS recommends you insure your packages. APICS strongly recommends you ship returns via a traceable carrier method such as UPS or FedEx. APICS cannot provide credit for any lost or damaged item during return shipping. Credit or refunds are issued after returns are received and inspected.

What if my return shipment is damaged?

APICS cannot provide credit for any item lost or damaged during return shipping. APICS recommends you insure your package. Credits or refunds are issued after returns are received and inspected.

How long after I submit a return will I receive a refund?

Refunds and credits are issued within four weeks after the confirmation of receipt and inspection of the product.

What if my order is lost during return shipping, do I still receive a refund?

No, packages shipped to, but not received by APICS, will not be credited; therefore, APICS recommends you insure your packages, and we strongly recommend you ship them via traceable carrier method such as FedEx or UPS. APICS is not responsible for items lost during transit.

Are shipping and handling fees refundable?

No, shipping and handling fees are not refundable.

If you did not find the answer to your question, please email us or call APICS Customer Service for fast, friendly, professional service Monday through Friday, 8:00 a.m. to 5:00 p.m. CT, at 1-800-444-2742 or +1-773-867-1777.

APICS e-Downloads FAQ

Who should I contact with questions related to APICS e-Downloads?

Please contact APICS Customer Service at (800)-444-2742 (United States and Canada only) or +1-773-867-1777 or service@apics.org.

How can I place my order for APICS e-Downloads?

You can place your order online at apics.org. You can call APICS Customer Service at 1-800-444-2742 (United States and Canada only) or +1-773-867-1777 to place your order over the phone; fax your order through the APICS secure fax line at +1-773-639-3001; or mail it to APICS, PO Box 4050, Carol Stream, IL 60197-4050 USA.

How will my APICS e-Downloads order be delivered to me?

You will receive an email with a link to access APICS e-downloads. This email will contain the license key needed to access the document.

What should I do if I received the wrong product or wrong version?

Please contact APICS Customer Service at 1-800-444-2742 (United States and Canada only) or +1-773-867-1777 or service@apics.org for assistance.

What can I do if I accidentally delete or lose the email with my link and authentication code?

Please contact APICS Customer Service at 1-800-444-2742 (United States and Canada only) or +1-773-867-1777 or service@apics.org for assistance.

How long will I have access to my APICS e-Download?

APICS e-download documents are valid for 395 days from the date of purchase.

Can I get an extension to my APICS e-download?

Extensions are granted on a case-by-case basis. Please contact APICS Customer Service at 1-800-444-2742 (United States and Canada only) or +1-773-867-1777 or service@apics.org for assistance.

What do I do if I don’t receive an email confirmation of my order?

Please contact APICS Customer Service at 1-800-444-2742 (United States and Canada only) or +1-773-867-1777 or service@apics.org for assistance.

What if my computer hard drive crashes, will the new hard drive be considered a new computer?

Yes, the new hard drive will be considered as a new computer. If you have already installed your document on two computers, please contact APICS Customer Service at 1-800-444-2742 (United States and Canada only) or +1-773-867-1777 or service@apics.org for assistance.

Can I take notes electronically on the APICS e-downloads copy itself?

This feature is not available when viewing in Adobe Acrobat Reader. If you are viewing using Adobe Acrobat Pro then you will be able to add and save notes to the document.

If I purchase APICS e-downloads and two to three months later, the document is revised or updated, will I receive the updates?

While you will not receive an updated file, APICS will make available a summary of the changes and updates made in the new version on APICS.org.

What is the return policy for APICS e-Downloads if I am not happy with them?

APICS e-downloads are not returnable.

Is there an access expiration date; and, if so, how long is my access?

APICS e-downloads are valid for a period of 395 days from the date of purchase.

Is APICS e-downloads Macintosh accessible?

APICS e-downloads are accessible from an Intel Apple Macintosh computer running OS X and a copy of Adobe Acrobat Reader version 6.1 or later. We recommend that for the best experience you use Adobe Acrobat Reader, version 8 or later.

What is an "APICS e-download"?

APICS e-downloads protect, control, and track the distribution and reading of PDF documents while providing a seamless reader experience with no plug-ins or software installations necessary.

What do I need to do to view APICS e-downloads?

You will need a computer running Microsoft Windows XP or later or an Intel Apple Macintosh running OS X. Your computer must have sufficient disk space and system resources to operate Adobe Acrobat Reader. You will need a properly installed and working copy of Adobe Acrobat Reader version 6.1 or later. You may also use a properly installed and working copy of Adobe Acrobat Pro, version 6.1 or later. We recommend that for the best experience you use Adobe Acrobat Reader or Adobe Acrobat Pro, version 8.0 or later.

How do I download APICS e-download? payme

Please click here to learn more about how to get started with APICS e-downloads.

Can I print APICS e-Download?

The option to print an APICS e-download varies according to the policy for that particular document. If you are allowed to print your particular document, then the printing option will be available in the Adobe Acrobat Reader. If your document does not allow printing, then the print option will not be available in the Adobe Acrobat Reader. Please note that when printing an APICS e-download document it will print with two watermarks. The first watermark is a general copyright that appears in a light gray behind the text of the document. The second watermark is a small text watermark that identifies the person who purchased the document.

Can I send APICS e-Download to someone else?

You may not share APICS e-download documents with others.

Can I read my APICS e-download on a new or second computer?

You may open your APICS e-download document on up to two computers. After the document is opened on the second computer, it will not be readable on additional computers. Note: The license agreement allows a single user to access the document from two locations. It may not be used as a means of sharing the document.

Can I view APICS e-Download on my Kindle, Sony Reader, Nook, or iPad?        
   

These devices do not support the APICS e-download format.

Can I download an APICS e-download, print it, and then make copies for others in my company or department?

Under the terms of the license agreement, you may not make and distribute copies of this copyrighted material. Click here to Get Started with APICS e-downloads.