Education > APICS Webinars > Frequently Asked Questions

APICS Webinar Program Information
Live Event Registration
Free APICS Webinars On-Demand
Accessing the APICS Archive
Cancellation Policy
Technical Information
Professional Development Points
Guest Speakers
Sponsorships

APICS Webinar Program Information

What is an APICS Webinar?
APICS Webinars are interactive multimedia events conducted from the APICS Web site. These events feature an expert speaker on topics related to supply chain management, manufacturing, enterprise resources planning, and production and inventory management. All APICS Webinars are available as recorded events. A list of archived recordings is available at http://apics.webex.com.

The visual component of the APICS Webinar is delivered over the Web with audio provided through the telephone and/or broadband via PC audio speakers. Each 60-minute event includes a presentation and a question and answer (Q&A) period. APICS Webinars are secure, firewall friendly, and password protected events.

What time do APICS Webinars begin?
Live APICS Webinars are broadcast from 1:00–2:00 p.m. U.S. Central Time (18:00-19:00 Greenwich Mean Time), unless specifically noted.

APICS Webinar broadcasts by United States time zones
Atlantic 3:00–4:00 p.m.
Eastern 2:00–3:00 p.m.
Central 1:00–2:00 p.m.
Mountain Noon–1:00 p.m.
Pacific 11:00 a.m.–Noon
Alaska 10:00–11:00 a.m.
Hawaii-Aleutian 9:00–10:00 a.m.

If I live outside of the USA, will I still be able to participate in an APICS Webinar?
Yes. APICS Webinars are broadcast from 18:00-19:00 Greenwich Mean Time and are available to anyone who has access to an Internet connection and/or a telephone or PC audio speakers.  A United States telephone number will be provided. In some areas of Canada and Mexico, it may be possible to connect toll-free. Please contact your local service provider for details.

How much do APICS Webinars cost?
Beginning August 2004 APICS changed its APICS Webinar pricing structure to US $99 for APICS members and US $139 for non-members for both live and archived events. APICS members must be logged in to the APICS Web site using their member ID to receive the discount.

What is a site?
A site consists of one computer with an Internet connection, one telephone connection, and one password for live APICS Webinars. Archived event access consists of one computer with an Internet connection, computer speakers, and one access code. A site may accommodate as many listeners as can fit in the office or conference room and is only intended for the purchasing organization or individual. Site passwords and access codes cannot be shared with outside parties.

Will I receive hard copies of the presentation before or after the event?
No. APICS does not provide hard-copy documentation for APICS Webinars. However, APICS customers who have paid for a live event will receive a complimentary CD-ROM containing the full presentation following the event.

Will the CD-ROM be available for purchase?
No. Only registered customers for a live event will receive a copy of the full presentation on CD-ROM. Please allow 3 to 4 weeks for processing and delivery. Anyone who is interested in receiving the presentation on CD-ROM but will not be able to attend the live event will need to purchase a site registration to receive the CD-ROM by mail.

If I am unable to register for a live APICS Webinar, can I view the event at a later date?
Yes. APICS Webinars are available On Demand so they are available for future reference. An On Demand APICS Webinar will be posted under Education at http://apics.org usually within 48 hours following the initial live event. On Demand APICS Webinars may be purchased for $99 member and $139 nonmember, which entitles the purchaser unlimited viewing of the presentation. A CD-ROM of the On Demand APICS Webinar presentation is not provided.

Can I download or copy an APICS Webinar?
No. All content and materials included in each APICS Webinar are the property of APICS and are protected by United States and international copyright laws. All rights are reserved. Reproduction, redistribution, republication, rebroadcast, or other use is not permitted without express written permission from APICS.

What are the APICS Webinar copyright terms and conditions?
All contents and materials included in each APICS Webinar, are the property of APICS, and are protected by the United States and international copyright laws. All rights are reserved. Reproduction, redistribution, republication, rebroadcast, or other use is not allowed without express written permission from APICS. No electronic reprints are to be generated without the permission of APICS because the content is subject to our copyrights and the proprietary rights of third parties.

Can an APICS customer (including APICS chapters and APICS regions) resell seats for a live or recorded APICS Webinar?
No. APICS customers are not permitted to charge an attendance fee for viewing an APICS Webinar. APICS customers wishing to rebroadcast an APICS Webinar (e.g., PDM or training session) must first submit in writing to APICS its intended use and obtain prior written consent from APICS for each APICS Webinar to be shown. Please send requests to pdadmin@apics.org.

May I lend my APICS Webinar CD-ROM or archive access code to a third party (e.g., my APICS chapter)?
APICS customers who purchase a live or recorded site cannot supply the CD-ROM or archive access code to individuals outside of their organization. Failure to follow these guidelines will forfeit future registration approvals.

How may I complete a program evaluation?
Following a live event, participants are sent an online evaluation form to complete.

Purchasers of an archived APICS Webinar may request an evaluation form by forwarding their name and mailing address to pdadmin@apics.org.

Live Event Registration

What will my live event purchase provide?
As a paid site registrant of each live APICS Webinar, you will receive up to 60 minutes of discussion for each purchased event. Each registrant receives a confirmation e-mail with a Web address and password to access the online portion of the event and a telephone number to access the audio. Registrants will also receive one complimentary copy of the full presentation by mail. Please allow 3 to 4 weeks for processing and delivery. Tracked shipments are available on request and are paid by the customer.

How do I register for an upcoming event?
First log in to the APICS Web site. Then, to register for an upcoming APICS Webinar, visit the APICS Webinars "Calendar" page on the main page, select the desired APICS Webinar, and click Register Today. On the following page complete the required information fields and any optional information such as Campaign Code, then select submit. On the next screen, enter your credit card information and click submit. Wait for the computer screen to indicate that your registration was successful. (Please note that you will be unable to participate in your selected event if you provide an inaccurate e-mail address.)

How do I know if my registration was successful?
After submitting your information, your screen will indicate that you have successfully registered for the event. Two e-mail confirmations will be sent to you shortly after your registration. This notification will contain event details including a Web address, event password, and event telephone number.

APICS is not responsible for undelivered notifications. If you do not receive a confirmation by e-mail within 24 hours of registration, notify APICS immediately at pdadmin@apics.org or by calling APICS Customer Support at (800) 444-APICS (2742) or (773) 867-1778.

What forms of payment are accepted for APICS Webinars?
APICS Webinar registrations must be completed online through the APICS secure transaction site using a VISA, MasterCard, or American Express credit card. Cash, purchase orders, wire transfers, or checks will not be accepted as payment for an APICS Webinar.

Does APICS provide proof-of-purchase receipts?
Each paid registrant will an invoice via e-mail that provide transaction information. These e-mails are your proof-of-purchase receipts. Please retain these e-mail receipts for your records.

What if I paid for a live event but never received the CD-ROM?
All CD-ROMs will be mailed through the U.S. Postal Service. Please allow 3 to 4 weeks for delivery. Notify APICS at pdadmin@apics.org within 60 days following the live event if the CD-ROM has not arrived.

What happens if an event is sold out and I still want to attend?
If an event is sold out, we encourage you to visit the On Demand section of the APICS Web site 48 hours following the date of the live event to purchase an On Demand APICS Webinar.

Whom do I contact with a question, comment, or concern?
Please contact APICS Customer Support at (800) 444-APICS (2742) or (773) 867-1778 or e-mail pdadmin@apics.org.

Accessing the APICS On Demand Webinars

How do I purchase a recorded event?
You may purchase a recorded APICS Webinar at http://www.apics.org/education/webinars/ondemand; go to the Education Tab, then Webinars, then Select On Demand.

Note: Please set your screen resolution to 800 x 600 or 1024 x 768 before viewing the purchased recorded event to ensure a full-screen view of the video.

Step 1: Determine which of the recorded events you want to view and select the title of the Webinar you wish to view. Select add to cart.

Step 2: Select more webinars that you want to purchase and add them to your cart or checkout by clicking "View Cart" On the top right hand of the screen. Another screen will appear for you to checkout. Select Checkout.

Step 3: Fill out your shipping information. Enter your credit card information then click the continue button. Wait for the computer screen to indicate that your registration was successful.

Following the registration process you will receive two confirmations at the e-mail address you entered during registration. You will receive a confirmation that will contain event details including a Web address and an access code. The "Sales confirmation receipt for APICS event" e-mail will become your final receipt.

How do I know my Recorded Events Registration was successful?
After submitting your information, your screen will indicate that you have successfully registered for the event. Two e-mail confirmations will be sent to you immediately after your registration. The notification will contain event details including a Web address, event password, and event telephone number.

APICS is not responsible for undelivered notifications. If you do not receive an "APICS Webinar - Enrollment Approved" confirmation by e-mail within two hours of registration, notify APICS immediately at pdadmin@apics.org or by calling APICS Customer Support at (800) 444-APICS (2742) or (703) 354-8851.

How do I access my purchased recorded event?
You will be provided a download link. To access the archive, you may either click on the URL provided within your e-mail notification or paste the URL into your Web browser. The audio will be delivered through your computer's speakers.

Note: You must enter the same e-mail address used during the registration process.

What should I do if an archived APICS Webinar does not start?
An archived APICS Webinar will begin after the access code and the purchaser's e-mail address have been entered into the appropriate fields on the Recording Information screen. Some recorded events are larger files than others and may require a longer buffer time before the presentation begins. Please be patient while your system buffers.

If you are unable to view the presentation please do the following.

• Verify you are using the e-mail address used at time of purchase
• Verify you are logging in to the correct recorded event
• Verify you have downloaded the free Live Meeting plug-in to your computer's hard drive (refer to www.webconferencesupport.com)
• Verify with your technical department that you are not experiencing Internet browser failures or a firewall blockage. Please note that you must use Internet Explorer as Mozilla Firefox will not work with Live Meeting.

If you have completed the above recommendations and are still unable to connect to the archived APICS Webinar, please contact Live Meeting' Customer Support toll free at (800) 374-32441.

Cancellation Policy

What is APICS' policy regarding live APICS Webinar event cancellations or reschedules?
APICS strives to provide the highest level of service. Unforeseen circumstances may necessitate the rescheduling or cancellation of an APICS Webinar. In the unlikely event of a program cancellation or reschedule, APICS will notify its customers immediately via e-mail explaining our intentions regarding the event.

What is APICS' policy regarding customer cancellations?
All cancellations must be in writing and e-mailed to pdadmin@apics.org a minimum of 24 hours before the program start date to receive a refund (less a $15 processing fee). Please save all e-mail correspondence to and from APICS. Refunds will be applied to the same credit card that purchased the site registration and will be processed within 10 business days following the receipt of a written request.

No refunds will be given for cancellation requests after the deadline. No-shows and failure to join the live event at the broadcast time (e.g., late arrivals, unattended programs, or early departures) are not eligible for refunds.

Multiple log-ins from one site registration purchase will forfeit all corresponding log-ins.

What if I do not receive my e-mail notification from APICS?
If you do not receive an APICS confirmation e-mail within 2 hours of registration, please contact APICS Customer Support directly at (800) 444-APICS (2742) or (773) 867-1778 or e-mail pdadmin@apics.org.

If you fail to notify APICS within 2 hours from point of registration that confirmation has not been received, APICS will not be responsible for undelivered nor missed events due to non-received passwords and access codes.

Technical Information

What equipment do I need to view an APICS Webinar?
A computer, an Internet connection, and a telephone are required to participate in live events. A computer, an Internet connection, and computer speakers are required to view an On Demand, Archived Webinar or Vendor Webcast. To review the browser settings and system requirements, visit System Requirements for APICS Webinars. You will need Adobe Acrobat Reader to access this PDF file. A free PDF reader is available from Adobe at www.adobe.com/acrobat.

Do I need to download the Live Meeting plug-in to view an APICS Webinar?
TO JOIN A LIVE MEETING SESSION FROMAN E-MAIL INVITATION
If you have not attended a Live Meeting session before, you will be prompted toinstall the console. Enter your name in the Name field as you wish it to appear in the Attendee's panel. Live Meeting sessions may be recorded, and you must read and accept the recording agreement before joining the session. Click Join. The installed console size is small enough to download and install quickly over a typical broadband connection. Estimated download time is based on available bandwidth.

Who can I speak to about technical concerns or problems such as firewall, Web, or audio?
For immediate assistance, contact Microsoft Live Meeting Technical Support toll-free at (888) 812-4520 (North America) or at (706) 643-7389 (International). For basic technical questions, e-mail Live Meeting Intercall Tech Support at lmsupport@intercall.com (reference APICS Webinars).

Professional Development Points

Can I earn professional development points toward the APICS Certification Maintenance program by participating in an APICS Webinar?
Yes. Anyone who attends a live APICS Webinar or purchases the recorded event is eligible for one (1) professional development point toward APICS' Certification Maintenance program.

How can I receive certification maintenance credit for attendance?
After attending an APICS Webinar, you must keep documentation proving your participation in the event to receive your professional development point. Your receipt will serve as documentation. If you do not have your receipt or the receipt is not in your name, write a letter stating that you attended the APICS Webinar. Include the APICS Webinar date and name and have it signed by your supervisor. Keep the letter in your certification maintenance file.

Guest Speakers

How can I become an APICS Webinar guest speaker?
APICS speakers are invited guests who share information in their area of expertise. For consideration as an APICS Webinar speaker, please e-mail pdadmin@apics.org with the subject line "APICS Webinar speaker" to request further information.

Sponsorships

How does my company sponsor an APICS Webinar?
To learn more about becoming an APICS Webinar sponsor, please e-mail ads@apics.org with the subject line "APICS Webinar sponsorship" to request information.

(877) 812.4520, (North America only), or
(706) 643.7389, (International).