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Introduction to ERP: Enterprise Resources Planning

Course Learning Objectives

• Describe the concept of ERP and the ERP model; define key terms; explain the transition from MRP to ERP; identify the levels of ERP maturity.
  
• Explain how ERP is used to integrate business processes; define and analyze a process; create a process map and improve and/or simplify the process; apply the result to an ERP implementation.
  
• Describe the elements of a value chain, and explain how core processes relate; identify how the organizational infrastructure supports core business processes; explain the effect of a new product launch on the three core business processes.
  
• Identify the international issues that impact a worldwide implementation of ERP; identify the key technological considerations and infrastructure concerns in ERP implementation; describe the strategic use of technology for ERP.
  
• Explain how the key elements of organizational change management apply to an ERP implementation; define change readiness; describe a learning requirements plan; explain the use of assessment tools to identify the readiness of an organization to change; identify the methods of implementing and sustaining the change.
  
• Describe project organizational considerations; define the project management tools and resources needed to implement an ERP system; describe the roles and responsibilities of the key organization players; describe the tactics, tools, and methodologies available to implement ERP; evaluate the success of the implementation.
  
• Describe how the knowledge management capability of an ERP system can be used to sustain competitive advantage; describe how to use ERP to communicate effectively with customers and suppliers.