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Bookstore FAQs
Effective July 1st, shipping charges will be assessed for APICS orders. Please refer to the FAQs below for more information.
How is the cost of shipping calculated?
How can I find out what my shipping/handling charges are before I place my order?
What carriers are used for shipping?
What if I want to use my own shipping carrier?
What happens if I put the wrong "ship to" address?
Are we expected to pay for the extra shipping costs incurred due to returning an incorrect shipment?
Can I have you ship to a location other than my billing address?
What countries do you ship to?
What are your shipping rates for international orders?
I live outside the United States. How will my order be shipped?
Will I receive an automatic notification once the product is shipped?
Who pays for return shipments?
What if my order is lost during return shipping, do I still receive a refund?
Are shipping and handling fees refundable?
What do I do if I receive a damaged shipment or if I have a complaint about my order?
Is there Saturday and Sunday delivery?
What is being done for chapter orders?
Once the order is shipped, can I reroute the order to another destination?
What happens if I receive an incorrect item in the shipment?
How quickly are orders normally processed?
How long does delivery take?
What does two business days from receipt of payment mean?
When will the orders placed on weekends and holidays be processed?
“Most orders are processed and shipped within two business days upon receipt of full payment.” What does “most” mean?
What is the procedure for expediting orders?
Can I place an order and have it shipped out the same day?
Can I change the delivery method of an order?
Can I stop the delivery of an order?
How can I provide delivery instructions?
Other than online ordering, how can I place an order?
Do you have volume discounts?
Do you have an order form I can print out?
Can I modify my order?
Can I cancel my order once it’s placed?
Can I cancel the order at the door?
How do I track my order?
What forms of payment do you accept?
Does APICS charge sales tax?
How do we know what the custom's duties and charges will be?
What is your privacy policy?
Is my financial information safe?
Return Policy
What is your return policy?
Who will pay for return shipping?
Who will pay for return shipping if the error is made by APICS or its distributor?
Will customers be notified when a return is received?
When can I expect my refund to arrive?
What is the return policy for orders placed through an International Associate (IA) or Authorized Educational Provider (AEP)?
Can I cancel or modify my order?
Can I change the product after I've submitted an order?
Can I change the delivery method of an order?
Can I change the address of an order after it has been submitted?
Can I stop the delivery of an order?
Is there a restocking fee?
Refund Policy
What is your refund policy?
What if my return shipment is damaged?
How long after I submit a return will I receive a refund?
How is the cost of shipping calculated?
APICS shipping/handling rates vary, depending upon total weight, size of order, order destination, and preferred shipping method. If ordering through APICS Customer Support – the sales associates will provide the shipping and handling charges before placing your order. If you are ordering through the APICS Web site – simply place all desired items into the cart and proceed to checkout. Complete the "Shipping Info" page, selecting your desired shipping method. Press "Continue," and the next page will show you the total price for your order, including estimated shipping and handling charges.
How can I find out what my shipping/handling charges are before I place my order?
You will be provided the grand total of the order before finalizing the order. The grand total will include any estimated shipping charges depending on the shipping method. You will be charged actual shipping charges when the order is shipped; however, you will not pay more than the estimated charges given to you at the time of order.
What carriers are used for shipping?
APICS uses United Parcel Service (UPS) and Federal Express (FedEx) in the United States & Canada. FedEx is used internationally, and select local carriers are used for shipping in Mexico.
What if I want to use my own shipping carrier?
No, you may not use your own carrier.
What happens if I put the wrong "ship to" address?
Once the order has been processed, it cannot be modified. You will need to place another order, and a credit will be issued once the incorrect order has been returned to APICS and its condition confirmed.
Are we expected to pay for the extra shipping costs incurred due to returning an incorrect shipment?
If the error is made by APICS or its distributor, you will not have to pay shipping. Just contact APICS Customer Support to make arrangements for package pickup.
Can I have you ship to a location other than my billing address?
Yes, the "ship to" address can be different than the "bill to" address. However, we do not ship to PO boxes and the "ship to" address must have a telephone number.
What countries do you ship to?
APICS ships globally. A phone number is required for all international shipments. An exact delivery address is also required. APICS does not ship to PO boxes. Shipments to Mexico must list an RFC Tax Identification Number on the order form to ensure delivery. Overnight delivery service is not available to foreign countries. APICS has no control over delays in international shipments. Customs may retain control over when to release the shipment.
What are your shipping rates for international orders?
International orders are shipped via air. Customs charges and delivery schedules may vary. APICS has no control over the charges assessed by individual customs offices. Customs charges and any other fees incurred through customs are the responsibility of the customer and will be billed directly from customs. APICS has the right to bill the customer for any unpaid charges APICS receives from customs for the order. These charges are usually duty charges, import taxes, and brokerage fees. Charges may vary by country.
I live outside the United States. How will my order be shipped?
Ordinarily, your order will be shipped via ground within Canada, Mexico, and the United States. Overseas and Latin American orders will ship via air.
Will I receive an automatic notification once the product is shipped?
Yes, an e-mail will be sent to you with your tracking information once tracking information is received. If you have not updated your e-mail address with APICS, please contact APICS Customer Support at 1-800-444-2742 or via e-mail at service@apics.org.
Who pays for return shipments?
You are responsible for all return shipping fees unless it is due to an error on the part of APICS or its distributor.
What if my order is lost during return shipping, do I still receive a refund?
No, packages shipped to, but not received by APICS, will not be credited; therefore, APICS recommends you insure your packages, and we strongly recommend you ship them via traceable carrier method such as FedEx or UPS. APICS is not responsible for items lost during transit.
Are shipping and handling fees refundable?
No, shipping and handling fees are not refundable.
What do I do if I receive a damaged shipment or if I have a complaint about my order?
You may contact APICS Customer Support at 1-800-444-2742 or via e-mail at service@apics.org. APICS is not responsible for items damaged during shipping. Upon receipt of the damaged materials, you must notify APICS Customer Support.
Is there Saturday and Sunday delivery?
No, there is no delivery on Saturday, Sunday, or holiday.
What is being done for chapter orders?
When a chapter orders products with its chapter credit, the order is treated as paid, similar to paying with a check or credit card. This has always been the case, and the process is not changing.
Once the order is shipped, can I reroute the order to another destination?
No, once the order has been shipped and is on course, it cannot be rerouted to another destination. You are strongly recommended to review your shipping address before finalizing your order.
What happens if I receive an incorrect item in the shipment?
Please contact APICS Customer Support at 1-800-444-2742 or service@apics.org for assistance in receiving the correct product.
How quickly are orders normally processed?
Orders are processed for shipment within two business days of placement excluding weekends and holidays.
How long does delivery take?
All orders are processed for shipment within two business days, and delivery after processing is within 7-10 business days domestically and 11-14 days internationally for standard shipping. Standard shipping charges will apply. Faster delivery incurs premium pricing. For example, orders placed Monday will be processed by Wednesday to ship out that night.
What does two business days from receipt of payment mean?
In some cases, we do have members who call to place an order and want to mail a check to APICS. In this situation, we take the order, but the order is not passed on for fulfillment until we receive the check. Again, this has always been the case, and the process is not changing.
When will the orders placed on weekends and holidays be processed?
Orders placed over the weekend are not submitted to our fulfillment/shipping partner until Monday morning (unless Monday is a holiday), so you should allow the necessary additional time for these types of shipments. This is also the current process; no orders submitted over the weekend are viewed until Monday morning.
“Most orders are processed and shipped within two business days upon receipt of full payment.” What does “most” mean?
In cases where an item may be back ordered, we are unable to ship that item in our normal processing time. APICS or our fulfillment partner, Gilmore Global, will communicate any delays in shipping to the member or customer.
What is the procedure for expediting orders?
Rush orders placed before 11:30 a.m. ET will be processed and shipped the same business day. Rush orders placed after 11:30 a.m. ET will be processed and shipped the next business day.
Can I place an order and have it shipped out the same day?
Regular orders will not ship out the same day. APICS will make every effort possible to ship orders the same day provided they are rush orders that incur an additional cost and are placed before 11:30 a.m. ET.
Can I change the delivery method of an order?
No, APICS strives to provide the most efficient method of delivery to ensure that you get what you ordered in a timely manner.
Can I stop the delivery of an order?
APICS cannot stop delivery once an order has been processed for shipping. You may return the order to us within 30 days of the shipment date listed on your packing slip to receive credit for your order.
How can I provide delivery instructions?
The instructions should provide a clear address for deliveries and a viable phone number in case delivery problems arise.
Other than online ordering, how can I place an order?
You can call APICS Customer Support at 1-800-444-2742 or 773-867-1777 to place your order over the phone; fax your order through APICS’ secure fax line at 773-639-3001; or mail it to APICS, PO Box 4050, Carol Stream, IL 60197-4050.
Do you have volume discounts?
Yes, volume discounts are available to members. Discounts begin at 25+ quantity of the same product.
Do you have an order form I can print out?
Yes, you can download an order form at www.apics.org or call APICS Customer Support at 1-800-444-2742 and request one be sent to you.
Can I modify my order?
Once the order has been placed, you cannot modify your order. No changes can be made to the delivery address, the items ordered, the quantity of the items ordered, the individual paying for the order, or the type of delivery after the order has been placed. APICS strives to meet customer demands for prompt service and delivery. To facilitate this goal, APICS processes orders throughout the day. There is no way to cancel or modify an order once it has entered the fulfillment process.
Can I cancel my order once it's placed?
No, once the order has been placed and finalized by APICS staff, changes cannot be made to your order. If the order is incorrect, a new order must be placed, and you must return the previous order for APICS to credit your account.
Can I cancel the order at the door?
You remain responsible for the materials ordered and no credit or refund will be given until after returns are received and inspected.
How do I track my order?
Tracking information will be e-mailed to you, or you may contact APICS Customer Support for your order's tracking number at 1-800-444-2742 or via e-mail at service@apics.org.
What forms of payment do you accept?
APICS accepts Visa, MasterCard, Discovery, and American Express for online Web orders. APICS also accepts wire transfers and checks if the orders are placed by mail or fax.
Does APICS charge sales tax?
APICS charges sales tax according to federal guidelines.
How do we know what the custom's duties and charges will be?
APICS recommends you check with your local customs office because customs charges vary between countries.
What is your privacy policy?
APICS does not share your financial information.
Is my financial information safe?
Yes, APICS uses a secure line for all transactions, including faxes if you fax your order to APICS.
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Return Policy
What is the APICS return policy?
If you are not satisfied with your order, you may return materials to the APICS distribution center within 30 days for a refund.
- Returned materials must be in salable condition.
- DVDs, CDs, and software must be in the original packaging with accessories.
- DVDs, CDs, and software must be unopened unless defective, which is subject to inspection.
- Ship all returns via a traceable carrier method.
- Enclose a copy of the packing slip to ensure proper and timely credit for returns.
- Wrap the return package securely.
Please note:
- For credit card purchases, your original credit card will be credited.
- For other forms of payment, a check will be issued within 4 weeks after confirmation of receipt of the product.
- Online courses are not returnable and nonrefundable.
- There are no refunds for clearance items.
- Return postage is the customer's responsibility unless it is due to an error by APICS or its distributor.
- Insufficient postage will be deducted from the refund or credit.
- CODs will not be accepted.
- Shipping and handling charges are not refundable.
- Packages shipped to, but not received by APICS, will not be credited; therefore, we recommend you insure your package.
- We strongly recommend you ship your package via a traceable carrier method such as UPS or FedEx.
- APICS cannot provide credit for any item lost or damaged during return shipping.
- Credit or refunds will be issued after returns are received and inspected.
Send all returns to
APICS Return
Gilmore Global
101 Southcenter Court, Suite 100E
Morrisville, NC 27560
Who will pay for return shipping?
Shipping charges are the responsibility of the customer. APICS does not accept CODs and any postage due will be deducted from the refund or credit amount.
Who will pay for return shipping if the error is made by APICS or its distributor?
Shipping charges will be the responsibility of APICS or its distributor in cases where the error is on our part. Please contact APICS Customer Support at 1-800-444-2742 to arrange for returns.
Will customers be notified when a return is received?
Yes, customers will be notified after APICS has confirmed the product has been received.
When can I expect my refund to arrive?
Expect your refund within 4 weeks after confirmation of receipt and inspection of product.
What is the return policy for orders placed through an International Associate (IA) or Authorized Educational Provider (AEP)?
Customers purchasing from an IA/AEP must consult that IA/AEP from which they purchased the items.
Can I cancel or modify my order?
APICS strives to meet customer demands for prompt service and delivery. To facilitate this goal, APICS processes orders throughout the day. There is no way to cancel or modify an order once it has entered the fulfillment process.
Can I change the product after I've submitted an order?
No, when an order has been submitted for processing, any product changes must be made by placing a new order.
Can I change the delivery method of an order?
No, APICS strives to provide the most efficient method of delivery to ensure that you get what you ordered in a timely manner.
Can I change the address of an order after it has been submitted?
No, once the order has been submitted no changes can be made to the address of the order.
Can I stop the delivery of an order?
APICS cannot stop delivery once an order has been processed for shipping. You may return the order to APICS within 30 days of the shipment date listed on your packing slip to receive credit for your order.
Is there a restocking fee?
Yes, a 15% restock fee of the product cost will be charged upon receipt of the order.
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Refund Policy
What is your refund policy? For credit card purchases, your original credit card will be credited. For other forms of payment, a check will be issued within 4 weeks after confirmation of receipt of the product. Online courses are not returnable and nonrefundable. There are no refunds for clearance items. Return postage is the customers responsibility unless it is due to an error by APICS or its distributor. Insufficient postage will be deducted from the refund or credit. CODs will not be accepted. Shipping and handling charges are not refundable. Packages shipped to, but not received by APICS, will not be credited; therefore, APICS recommends you insure your packages. APICS strongly recommends you ship them via a traceable carrier method such as UPS or FedEx. APICS cannot provide credit for any item lost or damaged during return shipping. Credit or refunds will be issued after returns are received and inspected.
What if my return shipment is damaged?
APICS cannot provide credit for any item lost or damaged during return shipping. APICS recommends you insure your package. Credits or refunds will be issued after returns are received and inspected.
How long after I submit a return will I receive a refund?
Refunds and credits will be issued within 4 weeks after the confirmation of receipt and inspection of the product.
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If you did not find the answer to your question, please e-mail us or call APICS Customer Support for fast, friendly, professional service Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time, at (800) 444-2742 or (773) 867-1777.